The DOE is launching a family-facing Remote Learning Technical Support ticket system. Families (or someone on their behalf) can submit requests for technical support for a broad range of issues, including application support, lost, stolen, or broken devices, and delivery status, through the Technical Support for Families page. Note that when families select a topic and issue in the ticket submission form, the form will automatically list common resolutions to technical support problems; if the suggested resolutions do not resolve the family’s issue, they can continue to submit a tech support ticket by completing the form.

This family-facing system, and the DOE staff remote learning support ticket system, is intended to replace emails to the SchoolDevices@schools.nyc.govinbox. Schools should share this new resource with families.

Direct Link: https://www.nycenet.edu/technicalsupportforfamily

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